How to Order
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We sell only within the United States, no international orders. 
Please Read Everything Below Prior to Purchasing.  Thanks!

Order by Credit Card
Which Credit Cards are Accepted
Order by Purchase Order
Order by Phone
Order by COD
Open Accounts with 30 Day Terms
Company Checks
Shipping and Handling
Product Warranty General  or Product Warranty Detailed
Product Returns
Wrong, Missing, or Damaged Products
Buyer Agreement and Notification













Secure Online Shopping Cart - This is our fastest and easiest method of buying. Did you know that Visa and Mastercard offer you Zero Liablity on Unauthorized use of your card?  Read more about Zero Liability.  Go to our Products page and use our simple shopping cart service.  Simple and easy! See our Privacy PolicyBack to Top






We accept Debit and Credit Cards from American Express, Discover, Visa, and MasterCard.  We also accept Government Purchase Cards. Did you know that Visa and Mastercard offer you Zero Liability on Unauthorized use of your card? Read more about Zero Liability.  We are a Authorized Merchant for American Express, Visa, and Mastercard. All transactions are Secure and Encrypted for your protection.  For security reasons, we do not accept Credit Cards by Email. 
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Purchase Orders - We accept Purchase Orders!  You may do this by one of the following methods.

1) Email your Company Purchase Order as an attachment

2) Fax a Company Purchase Order to 1-760-459-1366


Schools, Municipal, Federal, State, City, and local Governments can place an order without applying for credit, however we require a written Purchase Order from these agencies.  If you are one of these agencies and you do not use a formal written Purchase Order system, we must get something in writting on the agency letterhead in order to bill the agency.  It can even be hand written, as long as it is written on letterhead and clearly shows the billing address, shipping address, phone number, the product ordered, and the total dollar amount. 

Businesses will need 30-Day Terms to use a Purchase Order
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Phone Orders - We accept Verbal Orders by telephone
1-760-459-1368   

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Cash on Delivery Orders - We do not send orders COD (Cash on Delivery) unless you are in our local delivery area. We only accept Credit Cards, Prepayment by Check or Money Order, or Open Account orders. To Prepay, just use our Shopping Cart Service on the Products page.
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Open Account/Net 30-day Terms -

We provide 30-day terms to approved Companies.  Schools, Municipal, Federal, and Local Governments do not require any applications, only a
Written Purchase Order.  We also accept your companies pre-done credit information sheet sent by the same methods outlined above.  We will process it immediately.   Contact us, we can fax a Credit Application to you or Email a Credit Application as an attached file. Fax 760-459-1366
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Company Check - We only accept Company Checks on Open Accounts or for pre-payment of orders.  Checks received for order pre-payment must clear our bank prior to us shipping your order. All Checks must be made out to Pacific Battery Systems.  Back to Top






Shipping & Handling Policy - Most online orders have free shipping! Each item will be clearly marked on the product page. Shipping is per item.

All in Stock Orders Placed Before 12 Noon PST Ship Out the Same Day.  We do not ship on Saturday or Sunday.  In some rare cases we may delay shipping while waiting on additional inventory or various other reasons. We will notify you by Email if the delay is going to be greater then one additional day. We do not guarantee the amount of time for order processing or the amount of time for delivery, HOWEVER we have a record of over 99.5% of all orders being processed and shipped the Same Business Day when placed by 12 Noon PST. AND we have a 99.9% on time delivery rate with UPS.

We Stock what we sell.  We are the actual stocking distributor buying directly from manufacturers and we ship over 99% of everything we sell from our own warehouses.  In some rare cases, we may have one of our manufacturers drop ship for us.

Click Here to See a Map for UPS Shipping Times

We sell only within the United States, No international orders.  We do not ship to Puerto Rico, Virgin Islands, or Canada. No exceptions.

We DO NOT ship with the US Postal Service. Please do not ask. No exceptions. To many orders have been lost.

We DO NOT ship to PO Boxes or APO military addresses. We require a physical street address for shipping.

We accept orders from Hawaii and Alaska, however in some remote area's we may charge $10 additional shipping charge. This depends on if UPS has regular daily delivery. In some very rare situations, UPS does not deliver to your area, we will be forced to cancel your order

We ship by UPS. You may use your own UPS account number by entering it in the "Notes" field of the order form. There is no discount. Free shipping is done by method most cost effective and may not be UPS.

Pick up at our Warehouse (Will Call).
We no longer allow orders for picking up at our warehouse, but we are very fast at shipping. Please let us know if something is very urgent and we will get to you!

Using Your UPS Account. 
You may use your own UPS account number by entering it in the "Notes" field of the order form. There is no discount.

20% Handling Charge -
If you decline/refuse a delivery or the shipping carrier cannot deliver the shipment with the address you provide and it is returned to us, we will deduct a 20% handling charge from your refund

Address Change Fee -
If you enter an incorrect shipping address when placing an online order, our shipping carrier's charge us the following fee's and in turn we charge you the same fee's.  $8 for each Ground package and $13 for each Air package.

Shipping Upgrades

Please see the product page for upgrades in shipping.  For example Next Day Air. If you don't see the option to upgrade please call us.

Shipping & Order Confirmation - We keep our Customers informed.  When you place an Order with us, you will be sent an Email confirming your purchase.  The day your order has shipped, we will send to you a Tracking Number via Email by 9pm PST. 

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General Product Warranty - Detailed Warranty Information - Click Here

Non-Rechargeable Batteries (Alkaline, Lithium, etc.)
In general batteries are guaranteed to fit and work properly for 30 days.

Rechargeable Batteries and Rechargeable Packs (NiCad, Lithium Ion, Etc.)
In general batteries are guaranteed to fit and work properly for one year.

Please view our Warranty Page.  Do not contact us until you have viewed the
Detailed Warranty Information page.

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General Return Policy

We will gladly accept a return of product for in store credit, exchange for different product, or refund, if we receive the product within 30 days of the invoice date.  Product being returned must be in the original Packaging and in
new and unused condition.

For additional Return Policy details or to return a product (for warranties
click here), please Click Here.

You are responsible for all return shipping charges.

All returns will be charged 15% of the product price or a minimum $10.00 (whichever is greater) shipping and handling fee. We do not make money on returns. This fee is to cover shipping, handling, and processing of your order.

* Excludes returns on SOP (Special Order Products).  SOP are products we don't stock and were ordered special for you.

* Excludes products on Special, Sale, or Closeout.  All sales of these products are final and cannot be returned.  Product pages will tell you if it is a Special, Sale, or Closeout items.


Note: The Return Policy above is not intended for returns related to warranties or wrong product received.

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Customer Service, Wrong Product, or Mistakes

We believe in taking care of our Customers.  If we made a mistake, we will make every effort to make it right.  If you have received the wrong product part number, quantity, or damaged product in shipment, please contact us by Phone, Email, Fax within 5 business days.  See our
Contact Page.

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Buyer Agreement/Terms of Sale and Notification of Changes

By placing an order either by fax, telephone or online with PacificBattery.com, you agree to the policies and terms stated here and elsewhere on our Website.  This website contains all conditions and policies.  No other agreement, either verbal or otherwise shall take precedent over this agreement between buyer and PacificBattery.com. You also agree that it is your responsibility to read the product applications, and descriptions, as well as but not limited to all buying, return, and warranty policies, and general terms to make an informed purchasing decision.  Furthermore, you agree to be responsible for payment of shipped product or special order products and/or fees, including but limited fee's for restocking, handling, and shipping, if your credit card, debt card, money order, wire transfer, or check is declined, disputed, or rejected, if all the conditions of the policies and/or terms of this Website have been met.  You may cancel any order placed at PacificBattery.com prior to shipment only in writing by fax or Email sent to recipient listed on Contact page of this website, excluding special order products that have already been received into the PacificBattery.com warehouse. As a retailer PacificBattery.com is limited to repair or replacement for warranty of products sold on behalf of the manufacturer of the products, limited to PacificBattery.com's ability to make such claims to the manufacturer as a company. PacificBattery.com is not the manufacturer of products and the warranty offered is given as a service to our customers at which point PacificBattery.com will work on behalf of its customers as an agent to obtain warranty from the product manufacturer. PacificBattery.com does not offer any warranty and guarantee as a company, only as an agent. The buyer/user agrees to hold harmless and release PacificBattery.com of any liability for any manufacturing and safety defects mishandling or misuse of the products, damage relating to installation of products, time spent for products or warranty, service or labor relating to products. The validity, interpretation, and performance of this Agreement shall be controlled by and construed under the laws of the State of California, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law.  Portions of this agreement may not be enforced when deemed as conflicting with laws in your area. This agreement may be revised over time without notification to you.   If you do not understand this agreement, do not purchase until have a complete understanding.  Please contact us if you have any concerns, questions, or if you have suggested changes.  We value our customers and always want to hear feedback that may improve our relations with you.


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